Shipping Fee is determined by vendor(seller) based on order amount of their products. Vendor(seller) will indicate shipping fees information on their product details page

Sorry, Multiple shipping is NOT allowed, only 1 address the same Order Number.

Free shipping is an additional benefit provided by vendor(Seller), if you meet vendor’s
requirement. You shipping fees will be free.

Shipping Fees is calculated and charged from individually vendor. If you purchased product
from different vendors, you are most likely to pay shipping fee according to individual vendor.

If product you have receive is faulty, wrong item or damaged, you put up RMA Request to
return the item back to vendor and get a refund.

Cancellation can only be done BEFORE shipping.
If product handled over to courier and on the way to you, you need to put up RMA Request
and the product has to be returned back to vendor before you get back the refund.

1. Buyer put up ‘RMA Request’ from My Order Page
2. Vendor to verify the ‘Return’ request and approve the request
3. Buyer took photos as proof and ship the product back to the seller & provide tracking
number in chat message
4. Vendor inspect the return product condition and complete Return process
5. Buyer then receive the refund

Only if requested “Return” due to damage, faulty or wrong product, the Vendor has to bear
the buyer’s Return shipping fee.

If request of return is withdraw, please contact vendor to request for withdraw process.

In the event where return request or returned product failed to meet the return policy, Vendor has all rights to reject your request.

If information provide by buyer is not sufficient enough to support ‘Return’ request reason,
Vendor can reject your request too.

When requesting ‘Return’, kindly provide concrete information as much as possible with
Photos or video taken to help Vendor decide on approval. If still unable between you and
vendor please contact Platform Customer Service for assistant.

Once you had shipped the product back to the vendor, you shall provide the shipment’s
tracking number in Message to Vendor

Your refund will start to process once Return request updated from Vendor.

Approval for change of mind, excluding wrong or damaged item(s) receive is subject to
the Vendor’s approval at all times.

If product you received is wrong item, damaged, you can request ‘Exchange’ the item and get a new product in RMA Request

An ‘Exchange’ process requires buyers to ship the receive product back to the Vendor in the
same conditions as when it first arrived, together with other free gifts or items provided by the Vendor (if any and if required).

You can request ‘Exchange’ in RMA Request in ‘My Orders’

Once RMA Request put up, the order will put on HOLD. Vendor will contact buyer to provide
more details about the request. If both part unable to resolve, Platform Customer Service will assist both parties.

1. Buyer to request for ‘Exchange’ under RMA
2. Vendor will contact Buyer to verify the request
3. Buyers to ship back the product to the Vendor with tracking number
4. Vendor Inspect the return product condition & inform the buyer & Platform Customer
Service, Provide Tracking number to message chat inbox between Vendor Buyer.

Please note that in the event where the Exchange request or returned product fail to meet
Return Policy, vendor has all rights to reject buyer’s request

Responsible party to bear the shipping cost depends on the reason of the ‘Exchange’ request.
If buyer ‘exchange’ due to damage, faulty or wrong product, vendor has to bear buyer’s return

In the event where the exchange request or return product fail to meet Exchange policy,
vendor has all rights to reject your request.

In the information provided by buyers is not sufficient to support exchange request reasons,
vendor can reject your request too.

1. Buyer to request for ‘Exchange’ under RMA Request
2. Vendor will contact Buyer to verify the request
3. Buyers to ship back the product to the Vendor with tracking number
4. Vendor Inspect the return product condition & inform the buyer & Platform Customer
Service, Provide Tracking number to message chat inbox between Vendor Buyer.

Please note that in the event where the Exchange request or returned product fail to meet
Return Policy, vendor has all rights to reject buyer’s request

Responsible party to bear the shipping cost depends on the reason of the ‘Exchange’ request.

If buyer ‘exchange’ due to damage, faulty or wrong product, vendor has to bear buyer’s return shipping fee.

If the ‘exchange’ is due to buyer’s change of mind, then buyer will bear their own shipping fee.