All Categories Getting Start Placing Order Delivery Payment Information Orders/Return My Account Feedbacks

Getting Started

How do I register?

How do I register?

To place an order, you first have to create an account. You can register with these 3 simple steps:

  1. Go to https://choimart.com
  2. Click on ‘Create Account’ in the upper right corner
  3. Fill in your email and password and click ‘Register’

It’s free to create an account with us.

How do I update my delivery address, email or password?

Once you’ve registered an account, you can click on ‘My Account’ at the top of the home page. Here you can edit your account information. If you are still having issues, please email us at cs@choimart.com

Placing an Order

How do I place my order?
  1. Go to https://choimart.com
  2. Click ’Create Account’ on the upper right side of the website
  3. Fill in your email address and password then click ’REGISTER’
  4. You will receive a Welcome email confirming your account has been set up
  5. Click on the  link in the  email and log in to your Choimart Account
  6. To start shopping, simply select the product that you want to purchase, choose the quantity and click ’ADD TO CART’. You may also adjust the quantity or remove items once they are in your cart
  7. After selecting all the items that you want, go to the shopping basket icon ’My Cart’ in the upper right corner and click ’PROCEED TO CHECKOUT’
  8. Enter your Delivery Address, Delivery Date and indicate the Time, then click ’PROCEED TO PAYPAL
  9. You will be prompted to make payment using PayPal. Note, you do not need to create a PayPal account to make payment
  10. After payment, you will receive an email order confirmation
  11. You can also check ’Your Orders’ to ensure that your order has been processed
How do I add an item to my shopping cart?

First, register to create an account. To find your groceries, simply browse our departments or use the search box to seek out specific items. To add an item to your shopping cart, go to the particular item page enter the quantity you wish to purchase in the quantity field then click ‘Add to Cart’.

What if the product I want is not available?

We had ensured that all our products are available for. If the product you want is not available, please email us at cs@choimart.com and specify the product and quantities you would like to order. You can also whatsapp us  at +65 8655 8688 to speak to our friendly customer service team.

Can I change or cancel my order?

Yes you can! Immediately contact our friendly customer service on Facebook chat or email us @ cs@choimart.com at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change or cancel it. Please note we appreciate as much notice as you can give us!

I just placed my order online. How will I know the order was received?

You will receive an email confirmation as well as a shipping notification for each order placed online. The email confirmation should arrive within 24 hours. This confirms that we have started processing your order and provides you with your order confirmation number. The shipping notification is sent to you the moment your product is shipped.

What is the status of my order?

If you would like to find out the status of your orders, do drop us an email at cs@choimart.com with your order confirmation number (e.g. HairyCrab-1) or contact our friendly customer service at whatsapp +65 8655 8688

What if I want to make a bulk / commercial-sized order?

If you want to make a large, commercial order, please email us at cs@choimart.com and specify the product and quantities you would like to order.

Delivery

Where does ChoiMart deliver?

We deliver to all home and office addresses within Singapore, except Jurong Island.

What days do you deliver?

We deliver daily and you may chose a date for your delivery, do indicate the delivery timing under ‘Delivery Note’ you can chose three delivery slots during the checkout process. Delivery time slots: Morning 9am – 12pm, Afternoon 12pm – 6pm, and Evening 6pm – 9pm.

Possible for a specific time to receive my delivery?

Unfortunately, our eco-friendly deliveries cannot be made at a specified time. We will try our best to match your timing indicated, Do refer to your tracking order to locate our eco-friendly delivery van.

What’s the minimum order to receive free delivery?

No worries our check out price will let you know if it is FREE delivery.

Omg, I chosen the wrong delivery address! HOW ?

Yes you can! Immediately email our friendly customer service at cs@choimart.com . We will do all that we can to your request, if the order has already begun the delivery process, we are sorry that we cannot change the delivery address.

I won't be home during my delivery window; can you deliver my order earlier/later?

Immediately contact our friendly customer service at Facebook chat or email us at cs@choimart.com  at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the delivery process, we cannot change your delivery time slot.

What if I want to give an ATL (Authority To Leave) my delivery at my doorstep/security guard/concierge?

For food hygiene purposes, no deliveries shall be left with security guard/concierge personnel or be left outside your door.

What happens if I’m not at home?

We ask that you ensure that an appropriate person is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you the next that to reschedule another delivery time and date.

Can I pick up my order from your facility?

Unfortunately we only make delivery right now. If you have an urgent request please call us at Facebook chat and we will try our best to accommodate your request.

How will my order be packed and handled?

Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with ice packs designed to maintain the temperature of the LIVE hairy crabs.

Who will deliver my order?

Our friendly delivery partner will bring the order to your door. You’ll be able to recognize our drivers by the boxes of carefully packed Live hairy crabs. Once there, our delivery person will contact you at the contact number you have provided. Please make sure you are ready to receive the delivery during the delivery time slot you have chosen.

How long will my Hairy Crabs stay in the delivery boxes?

Refrigerated perishables will stay Live in the delivery boxes after delivery. However, we recommend Live hairy crabs to be placed in the refrigerator (5-12 degree) immediately after you received the items.

How can I share feedback about the delivery experience or personnel?

We welcome feedback from you, and we will take feedbacks seriously and are always interested to hear about your delivery experience. Please email us at cs@choimart.com or call us at Facebook chat to share your experience.

Payment Information

What payment methods do you accept?

You can pay using Paypal Express checkout, the safest and securest payment gateway on the internet. Paypal accepts Visa, MasterCard, Discover and American Express credit cards or bank transfers. You do not need to create a PayPal account to make a payment.

Do you accept cash or personal cheques?

You can pay through your bank account online via Paypal, Visa, MasterCard, Discover and American Express credit cards or debit card. We do not accept paper checks, cashier’s checks, money orders or cash at this time.

Will my information be kept private?

Privacy Policy

Choimart doesn’t like it when someone gives away our personal information and neither do you! That’s why we don’t rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

Read More About the Privacy Policy.

Problem With My Order / Returns

Something’s wrong with my order. What do I do?

Please check your order upon delivery. While we take extreme care to ensure that your items are delivered with care, any claims for Dead Crabs must be made WITHIN THE DAY OF DELIVERY and we will work with you to make it right or issue you a credit. Please whatsapp call us  at +65 8655 8688 or email us at cs@choimart.com .

Please contact us prior to discarding any item that you are not satisfied with. In order to ensure that we are delivering food of the highest quality, we may choose to pick up an item that is not to your satisfaction.

What should I do if I didn’t receive everything I ordered?

While rare, mistakes occasionally happen, so if an item is missing from your order, please call us immediately  whatsapp us  at +65 8655 8688 or send us an email at cs@choimart.com of the item that’s missing.

My Account

What information is stored in my account?

We store your username and password, any shipping addresses you’ve used, your billing address information and past orders. We do not store your credit card information.

What is my username?

Your username is your email address.

What if I forgot my password?

If you have forgotten your password, click ‘My Account’, click on the ‘Lost your password?‘ link. On the password retrieval page, you may enter your e-mail address, and we’ll email you a link to change your password.

Feedback

Where can I give feedback

We love to hear feedback and suggestions on how we can improve to service you better.

To give feedback on the website or service, please email to cs@choimart.com .