How do I register?
To place an order, you first have to create an account. You can register with these 3 simple steps:
- Go to https://choimart.com
- Click on ‘Create Account’ in the upper right corner
- Fill in your email and password and click ‘Register’
It’s free to create an account with us.
Once you’ve registered an account, you can click on ‘My Account’ at the top of the home page. Here you can edit your account information. If you are still having issues, please email us at email@example.com
Placing an Order
- Go to https://choimart.com
- Click ’Create Account’ on the upper right side of the website
- Fill in your email address and password then click ’REGISTER’
- You will receive a Welcome email confirming your account has been set up
- Click on the link in the email and log in to your Choimart Account
- To start shopping, simply select the product that you want to purchase, choose the quantity and click ’ADD TO CART’. You may also adjust the quantity or remove items once they are in your cart
- After selecting all the items that you want, go to the shopping basket icon ’My Cart’ in the upper right corner and click ’PROCEED TO CHECKOUT’
- Enter your Delivery Address, Delivery Date and indicate the Time, then click ’PROCEED TO PAYPAL
- You will be prompted to make payment using PayPal. Note, you do not need to create a PayPal account to make payment
- After payment, you will receive an email order confirmation
- You can also check ’Your Orders’ to ensure that your order has been processed
First, register to create an account. To find your groceries, simply browse our departments or use the search box to seek out specific items. To add an item to your shopping cart, go to the particular item page enter the quantity you wish to purchase in the quantity field then click ‘Add to Cart’.
We had ensured that all our products are available for. If the product you want is not available, please email us at firstname.lastname@example.org and specify the product and quantities you would like to order. You can also whatsapp us at +65 8655 8688 to speak to our friendly customer service team.
Yes you can! Immediately contact our friendly customer service on Facebook chat or email us @ email@example.com at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change or cancel it. Please note we appreciate as much notice as you can give us!
You will receive an email confirmation as well as a shipping notification for each order placed online. The email confirmation should arrive within 24 hours. This confirms that we have started processing your order and provides you with your order confirmation number. The shipping notification is sent to you the moment your product is shipped.
If you would like to find out the status of your orders, do drop us an email at firstname.lastname@example.org with your order confirmation number (e.g. HairyCrab-1) or contact our friendly customer service at whatsapp +65 8655 8688
If you want to make a large, commercial order, please email us at email@example.com and specify the product and quantities you would like to order.
We deliver to all home and office addresses within Singapore, except Jurong Island.
We deliver daily and you may chose a date for your delivery, do indicate the delivery timing under ‘Delivery Note’ you can chose three delivery slots during the checkout process. Delivery time slots: Morning 9am – 12pm, Afternoon 12pm – 6pm, and Evening 6pm – 9pm.
Unfortunately, our eco-friendly deliveries cannot be made at a specified time. We will try our best to match your timing indicated, Do refer to your tracking order to locate our eco-friendly delivery van.
No worries our check out price will let you know if it is FREE delivery.
Yes you can! Immediately email our friendly customer service at firstname.lastname@example.org . We will do all that we can to your request, if the order has already begun the delivery process, we are sorry that we cannot change the delivery address.
Immediately contact our friendly customer service at Facebook chat or email us at email@example.com at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the delivery process, we cannot change your delivery time slot.
For food hygiene purposes, no deliveries shall be left with security guard/concierge personnel or be left outside your door.
We ask that you ensure that an appropriate person is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you the next that to reschedule another delivery time and date.
Unfortunately we only make delivery right now. If you have an urgent request please call us at Facebook chat and we will try our best to accommodate your request.
Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with ice packs designed to maintain the temperature of the LIVE hairy crabs.
Our friendly delivery partner will bring the order to your door. You’ll be able to recognize our drivers by the boxes of carefully packed Live hairy crabs. Once there, our delivery person will contact you at the contact number you have provided. Please make sure you are ready to receive the delivery during the delivery time slot you have chosen.
Refrigerated perishables will stay Live in the delivery boxes after delivery. However, we recommend Live hairy crabs to be placed in the refrigerator (5-12 degree) immediately after you received the items.
We welcome feedback from you, and we will take feedbacks seriously and are always interested to hear about your delivery experience. Please email us at firstname.lastname@example.org or call us at Facebook chat to share your experience.
You can pay using Paypal Express checkout, the safest and securest payment gateway on the internet. Paypal accepts Visa, MasterCard, Discover and American Express credit cards or bank transfers. You do not need to create a PayPal account to make a payment.
You can pay through your bank account online via Paypal, Visa, MasterCard, Discover and American Express credit cards or debit card. We do not accept paper checks, cashier’s checks, money orders or cash at this time.
Problem With My Order / Returns
Please check your order upon delivery. While we take extreme care to ensure that your items are delivered with care, any claims for Dead Crabs must be made WITHIN THE DAY OF DELIVERY and we will work with you to make it right or issue you a credit. Please whatsapp call us at +65 8655 8688 or email us at email@example.com .
Please contact us prior to discarding any item that you are not satisfied with. In order to ensure that we are delivering food of the highest quality, we may choose to pick up an item that is not to your satisfaction.
While rare, mistakes occasionally happen, so if an item is missing from your order, please call us immediately whatsapp us at +65 8655 8688 or send us an email at firstname.lastname@example.org of the item that’s missing.
We store your username and password, any shipping addresses you’ve used, your billing address information and past orders. We do not store your credit card information.
Your username is your email address.
If you have forgotten your password, click ‘My Account’, click on the ‘Lost your password?‘ link. On the password retrieval page, you may enter your e-mail address, and we’ll email you a link to change your password.