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Delivery

Where does ChoiMart deliver?

We deliver to all home and office addresses within Singapore, except Jurong Island.

What days do you deliver?

We deliver daily and you may chose a date for your delivery, do indicate the delivery timing under ‘Delivery Note’ you can chose three delivery slots during the checkout process. Delivery time slots: Morning 9am – 12pm, After noon12pm – 6pm, and Evening 6pm – 9pm.

Possible for a specific time to receive my delivery?

Unfortunately, our eco-friendly deliveries cannot be made at a specified time. We will try our best to match your timing indicated, Do refer to your tracking order to locate our eco-friendly delivery van.

What’s the minimum order to receive free delivery?

No worries our check out price will let you know if it is FREE delivery.

Omg, I chosen the wrong delivery address! HOW ?

Yes you can! Immediately email our friendly customer service at cs@choimart.com . We will do all that we can to your request, if the order has already begun the delivery process, we are sorry that we cannot change the delivery address.

I won't be home during my delivery window; can you deliver my order earlier/later?

Immediately contact our friendly customer service at Facebook chat or email us at cs@choimart.com  at least twelve (12) hours in advance before your delivery time slot. We will do all that we can to honor your request, but if the order has already begun the delivery process, we cannot change your delivery time slot.

What if I want to give an ATL (Authority To Leave) my delivery at my doorstep/security guard/concierge?

For food hygiene purposes, no deliveries shall be left with security guard/concierge personnel or be left outside your door.

What happens if I’m not at home?

We ask that you ensure that an appropriate person is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you the next that to reschedule another delivery time and date.

Can I pick up my order from your facility?

Unfortunately we only make delivery right now. If you have an urgent request please call us at +65 8655 8688 and we will try our best to accommodate your request.

How will my order be packed and handled?

Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an insulated box with ice packs designed to maintain the temperature of the LIVE hairy crabs.

Who will deliver my order?

Our friendly delivery partner will bring the order to your door. You’ll be able to recognize our drivers by the boxes of carefully packed Live hairy crabs. Once there, our delivery person will contact you at the contact number you have provided. Please make sure you are ready to receive the delivery during the delivery time slot you have chosen.

How long will my Hairy Crabs stay in the delivery boxes?

Refrigerated perishables will stay Live in the delivery boxes after delivery. However, we recommend Live hairy crabs to be placed in the refrigerator (5-12 degree) immediately after you received the items.

How can I share feedback about the delivery experience or personnel?

We welcome feedback from you, and we will take feedbacks seriously and are always interested to hear about your delivery experience. Please email us at cs@choimart.com or whatsapp us at +65 8655 8688 to share your experience.